Order Policies

Changes to Content
Once you place your order, Deliver will send a confirmation email with a link to the Wedding Content Form to collect the appropriate names, dates and addresses for your stationery pieces. Three rounds of content edits are included but it is best to collect all final information before submitting the form to avoid additional fees. Each additional round of edits will incur a $100 adjustment fee per item.

Changes to Paper and Envelopes
Please make final paper and envelope selections for your stationery when placing an order. As paper and envelopes are pulled from inventory after receiving each order, Deliver is unable to allow change requests to these selections once an order has been placed.

Changes to Stationery and Personalized Selections
Change Fees apply when switching your selected stationery between different items (i.e. switching from a Close Invitation design to a Duo Invitation design) or switching your personalized ink color (i.e. switching from Ochre to Onyx). Each adjustment to the selection before or during the design stage will incur a $100 adjustment fee per item. Adjustments during or after the production stage will require 100% of the item cost.

Changes to Stationery Quantities
Please take the time to consider your quantities before placing your order. Deliver does not refund requests for lower quantities than ordered. If your quantity adjustment is under a quantity of 50, we will issue a separate invoice with an adjustment fee in addition to the cost of the extra cards. If you’re quantity adjustment is a quantity of 50 or more, please place your order through our website. A quantity change may affect your order fulfillment time and delivery date.

Change Request Invoicing
Change Requests that incur additional fees will be invoiced and must be paid prior to the production of your stationery.


Reprints

Your signature on the digital proof acts as final approval of the designs exactly as they appear within the digital proof. Deliver will not be responsible for incorrect text that has been approved by the customer. If there are errors discovered within the text after the digital proof has been approved, Deliver will revise the design without charge, and the customer will be responsible for the re-printing of the printed material at a 50% discount of the original cost of the items. If final prints do not match the designed content in the approved digital proof, Deliver will offer a reprint of the order free of charge. We are unable to provide a digital proof for guest addressing so it is important you carefully review your spreadsheet before submitting as you are responsible for the correct spelling of guests names and addresses.

Returns

Due to the custom nature of our products, Deliver cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation.