Frequently Asked Questions
Do you offer in-person consultations?
Our ordering process does not currently include an in-person consultation. However, we’d love to tell you more about our process and help guide you through ordering your personalized stationery. Feel free to contact us to begin the conversation!
Do you offer samples?
We offer a selection of assorted stationery items intended to give you a sense of paper weight, color, ink options and print quality within The Collection. Contact us to discuss placing a sample order.
How far in advance should I place my order?
We encourage to place an order as soon as you have prepared final content for the items you wish to purchase. Invitations are traditionally mailed to guests between 6-8 weeks prior to your local wedding and 8-10 weeks for your destination wedding, so we recommend placing an invitation order 14-16 weeks prior to your wedding, if possible.
When can I expect to receive my order?
Order fulfillment is broken down into three stages: design, production, and delivery. Allow 1-2 weeks for design collaboration to finalize all wedding content and overall design. Once you approve the digital proof, all stationery moves into production. Allow 1-2 weeks for non-personalized items, such as Table Numbers and Escort Cards and 2-4 weeks for for personalized items, such as Save the Dates and Invitations. Once complete, allow 1 additional week for delivery.
Can I rush the order process for a faster delivery?
If your timeline needs fall sooner than our current production timeline (around 6 weeks including delivery), we can occasionally rush your stationery order for an addtional fee of 20%. Contact us to see our current schedule and we will do our best to accommodate your timeline. The rush fee will be calculated from your order total and will be handled in a separate invoice, to be paid in full before production begins.
Can I change the quantities of my order once it has been placed?
Please take the time to consider your quantities before placing your order. Deliver does not refund requests for lower quantities than ordered. If your quantity adjustment is under a quantity of 50, we will issue a separate invoice with an adjustment fee in addition to the cost of the extra cards. If you’re quantity adjustment is a quantity of 50 or more, please place your order through our website. A quantity change may affect your order fulfillment time and delivery date.
Can I see a mock-up of my design before ordering?
Once an order has been placed and we are in the design stage, we will gladly provide a digital proof of your paper designs for you to approve before moving into production. However, we are unable to provide a digital proof for guest addressed envelopes so it is important you carefully review your guest addressing spreadsheet before submitting as you are responsible for the correct spelling of all names and addresses.
What elements within the stationery are customizable?
Within each of our designs, there are a number of fixed features and a number of flexible features. The fixed features lay the aesthetic foundation for the piece and have been thoughtfully designed. However, the flexible features are intended to be selected and personalized by you, such as ink and paper color. Please visit our Process page for more details.
Can I modify the dimensions of the stationery?
We are unable to modify our items to custom sizes, as our production process has been designed specifically for our current item sizes.
Do you offer custom invitation designs?
While our design services focus heavily on The Collection, we are happy to take on a few select custom designs each season. Contact us to chat more about our schedule and your design needs.
I've placed an order, how can I provide my content for my items?
Once an order is placed, a confirmation email will be sent with a link to our Wedding Content page. Here you can submit a Wedding Content Form and/or download Guest Addressing Template to ensure you supply all accurate and necessary information for your item(s). If you don't receive an email after placing your order, please check your email's spam folder. If you are still unable to locate the email, please reach out to us so we can ensure we’ve received your order and can re-send the confirmation email along with the Wedding Content link.
How many revisions are included in the design process?
Our fulfillment schedule is based upon three rounds of design revisions. To keep you order on schedule, we recommend keeping your feedback as concise as possible.
What printing techniques do you use for the stationery?
The Collection is printed with the highest quality offset and digital printing processes available from the best in the industry.
What kind of papers do you use?
Deliver sources the highest quality paper possible for the production techniques we utilize. All of our papers are a 120# thick cover weight, uncoated with a soft finish.
Do you offer printable versions of your files for purchase?
In order to ensure the level of quality that we guarantee, Deliver exclusively handles all production and quality control of our printed stationery.